Participants who believe that they have been improperly denied service or who are dissatisfied with the service provided, may take action in the following order:
How to apply
It's easy! Call us at (201) 358-0050 or click here to download our application.
Our volunteer drivers deliver a two-meal package that caters to the specific dietary needs of our clients every weekday, except certain holidays. Our daily delivery includes a sandwich, a hot meal, two milks, juice, fresh fruit and dessert. Special diet meals are also available. Our menus are developed by registered dieticians and prepared by one of our four caterers in their full-service kitchens. The kitchens are inspected regularly by local and state health inspectors.
Clients must be home bound, live alone, cannot shop and cook for themselves and have a home health aid no more than 4 hours a day. A doctor's referral specifying diet and need may also be required. Some of our clients receive meals while recovering from surgery or illness, while others receive them indefinitely.
For clients applying for the subsidized meal program, priority is given to those most vulnerable due to lack of support, disability and/or poverty.
Meals are delivered by our caring volunteers between 10:30 am and 12:30 pm. The client is responsible for proper storage of the delivered meals. Any uneaten food should be refrigerated immediately. Food cannot be left at the door or in a cooler; please contact our office if you will not be at home. We cannot accept returned meals. Our drivers are not permitted to give medications or to move clients. Click here for a list of towns we service.
The cost of two meals (hot & cold) is $7.35/day or $5.50/day (for hot only) based on ability to pay. There is a two week minimum for our service.
There is a required refundable deposit for all new clients as of March 2019. $100 deposit for all one (1) meal services or $150 deposit for all two (2) meal services. Checks should be made payable to Pascack Valley Meals on Wheels.
A home assessment is required for all clients who would like to be considered for the *subsidized meal program. Services provided through the Bergen County Division of Senior Services at no charge for eligible clients, otherwise there is a suggested donation of $4.50/day for this program. *This program provides one (1) hot meal, one milk, one juice, one piece of fruit and two slices of bread.
Meals on Wheels North Jersey delivers each weekday (weather permitting) except for New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Service may be suspended on rare occasions due to inclement weather.
24 hours a day: (201) 358-0050